Software para servicio técnico

You will be able to have centralized control over your customers’ incidents by attaching photos, videos and creating invoices, estimates or work orders without losing their traceability.

In addition, you will also be able to plan preventive maintenance on the assets you have installed at your customers.

Our SAT module allows you to control all the assets you have in your customers, which gives a great capacity of control to companies of all technical service sectors. 

You will be able to schedule all preventive maintenance of those assets, while keeping under control all work orders, warranties, repair videos and collecting your customer’s signature. 

In addition, you will be able to attach in a single invoice all the delivery notes you make in a month and you will be able to use our recurring invoicing that allows you to save even more time in your day to day.

As you prefer, you can receive the incidents by e-mail and assign them automatically to the same technician or you can generate them manually. From our technical service program you will have the ability to generate invoices, work orders or budgets that you need derived from the same incidents.

Streamlining your company’s workflow.

It automatically assigns the incidents to the corresponding technician.

Your technician receives a push notification on his mobile or tablet  where he can see the incident data, the priority, the client’s data, on which machine, equipment or asset to act,  and be guided by GPS to the site of the incident.

Generate from that incident any commercial document, such as estimates, orders, delivery notes, work reports, checklists or invoices. You can also include photos, audios or documents.

With STEL Order Inbox, all the emails you receive, to the email address of your choice, or from the contact form on your website, will be automatically converted into incidents.
Invite your clients to inform you by email about breakdowns, warnings or incidents. Save time in managing your technical support services company.

Have your technicians connected to your office wherever they are.
Have your technicians located in real-time; you can assign incident or alerts to the nearest one via mobile phone.

Customize the roles of your technicians, each one accessing only the information he/she needs.

Customise your technicians’ roles so they only access the information they need.

Shared agenda and automated tasks for preventive maintenance.
You have at your disposal a shared event and task center with which to plan your company’s work.

Create work calendars and share them with your technicians.

Attach photos and other documents to your diary. Save time, eliminate errors and improve communication in your company with STEL Order’s smart agenda for easy and powerful incident management.

You have the inventory of equipment or assets installed in clients and on which you have to manage preventive and corrective maintenance.
Muestre su catálogo de productos, servicios, recambios y accesorios en su teléfono móvil o tableta.

Use STEL Order’s online and mobile catalog to provide all your technicians with technical information to help them in their work, installation manuals, installation photos and spare parts.

When we created STEL Order it was clear to us that it had to work perfectly whether or not you had an Internet connection.
So, if you work in a basement or in places without coverage, do not worry, show your catalog, make invoices, estimates, delivery notes, create calendar events and check the balance of your clients even if you do not have connection at that time.

As soon as you regain internet connection, all data will be synchronized automatically and without errors.